Singular Security’s Customer Care Mission
Singular Security’s Customer Care Support offers personalized and around-the-clock proactive support. You’ll enjoy a relationship with a support professional from our elite Customer Care Support team who is familiar with your environment, and support history.
As part of our commitment, our Customer Care Support members proactively stay in touch with you to help ensure optimal information security performance. By staying in touch, Singular’s Customer Care professionals help prevent problems before they occur. But if an emergency should arise, our response charters provide peace of mind that assistance is on the way.
Singular Customer Care Features:
- Assigned technical support engineer from our elite Customer Care Support team.
- Proactive support contact by telephone and email according to a frequency that you define.
- Response charter (Service Level Agreements) that provide a level of support that best meets your business needs.
- Telephone access to technical support 24 hours a day, 7 days a week.
- Reports, on-site meetings, and other support services scheduled on a frequency that you define.